What to Do When Your QRC Won't Call You Back

A QRC who won't respond creates two problems at once. You're not getting the help rehab is supposed to provide, and if a dispute happens later, the insurer may claim that you were the one not cooperating. The way out is to keep pushing for help while building a record that shows you did.

Put your requests in writing

Calling is fine, but make sure a written record exists. A short email does the job. Ask for an update on your rehab plan. Ask the QRC to confirm the next steps they will take in the next 14 days. Ask whether you are required to job-search right now, and if so, what they recommend for target jobs, number of contacts, and your restrictions. Give a specific date to respond by.

Keep your own log

Write down each contact: the date and time, whether it was a call, email, or text, what you asked, whether they responded, and what happened next. If the insurer later alleges noncooperation, this log is your evidence that you were the one asking for help.

Keep tracking your job search

If you are on wage-loss benefits, job search documentation can matter whether or not anyone is helping you. Even with an unresponsive QRC, you protect yourself by documenting a reasonable search. You can use this job-search log template.

Ask for the plan documents

Request copies of the current R-2 plan, any R-3 amendments, the progress reports, and any closure notices or drafts. If the plan itself is vague, the problem may go beyond responsiveness. A weak plan is its own issue.

Check the 60-day change window

If the rehab plan (R-2) was filed recently, you may be able to change QRCs more easily. The 60 days runs from the filing of the R-2 with DLI, not from the injury date. If you don't know the filing date, call DLI and ask.

Don't stop responding yourself

A common pattern: the worker gets frustrated, stops responding, and the file closes for "noncooperation." Even if you're furious, keep the record clean. Keep communicating, keep the paper trail, and make clear that you want services and progress.

When a rehab dispute makes sense

If you've given the QRC reasonable time and they still aren't doing the job, a rehabilitation dispute may be appropriate. The strongest disputes come with dates, specific unfulfilled obligations, and proof that you tried to participate. If wage-loss benefits or plan closure are on the line, get advice before you file so the dispute states the right issue and includes the right dates.